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RDAA Refund Policy

RDAA operates in accordance with a customer service policy and promotes a high standard of accountability

Any request for refund of contributions already donated to RDAA by a sponsor/donor will be considered and determined on a case by case basis. Refunds will be made by cheque only.

When a request for a refund is received, an assessment of the reason given for the refund request is undertaken. The following reasons will usually be considered favourably:

  • an error has been made by RDAA;
  • a sponsor/donor decides within the first 1-3 weeks of providing contributions that they have changed their mind and the
  • funds have not already been committed;
  • a sponsor/donor banking details are fraudulently obtained and used;
  • a sponsor/donor contributions are paid in advance

The following reasons will not usually be grounds for a refund to be given:

  • the financial circumstances of the sponsor/donor;
  • the sponsor/donor denies or disputes having made a decision with RDAA to provide financial contributions; or
  • disagreement by the sponsor/donor with the nature of the programs provided by RDAA

If it is agreed that a refund is to be made the sponsor/donor will be sent a cheque within five working days of the decision.